I tried out the Steam Limiter and at first thought it wasn't working when the first 5 games I tried didn't work. It wasn't until I tried TF2 that I realised it's just that telstra's content server was severely underpopulated.

Are they working on this?

I'm sorry if this is the wrong area, if it is just redirect me to the right area, but:

I knew that telstra has unmetered Steam downloads, so I checked up on everything and made sure my content server to New Zealand (Telstra) and all. I downloaded Shogun TW 2 and Skyrim this month, and perhaps stupidly I didn't check my usage meter, which is 17 blocks over. I rung up to inquire about this but I don't think the lady knew much about steam, and just told me that sometimes websites have videos and such that aren't hosted on unmetered servers and such. She really did try to be helpful, but we weren't able to work anything out.

Is there any recourse I can take? I'm only looking to get the usage for those two games wiped.