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Technology & Hardware / Reliable Suppliers
« on: September 07, 2011, 08:41:28 am »
My personal experience based on multiple purchases over the last 5 yrs.
Paradigm PC http://www.pp.co.nz
Excellent service, quick shipping, All their stock comes from an auckland based suppliers from what I can tell and is very rapid. Usually have the item in my hands within 48 hours. Support is excellent, both Email and Phone, have had no isses with returns either. I use customized terms with them which were negotiated prior to sales. Always accommodating and will go that little bit further. Prices sometimes are alittle more expensive, but then you sometimes need to pay for the better service in some cases. Have made more than 20+ purchases from them in the last 12 months.
Computer Lounge http://www.computerlounge.co.nz
Excellent service, Quick shipping and never had any issues with at all. Items usually arrive in Chch within 48 hours. Can't fault there service. Phone support and service is above par. Have made 10+ purchases in last 2 yrs.
PlayTech http://www.playtech.co.nz
Have used these guys for over 2 years, multiple purchases, Always fast, and generally cheaper than many others. But have noticed service is dropping. Last couple of purchases have gone ok, but pre-purchase and Aftersales email and Phone support is getting problematic. Last couple of times I have struck staff where English isn't their first language, which has made discussions difficult. Still recommend them though.
Ascent http://www.ascent.co.nz
Used these guys for many years, multiple purchases and multple PC constructs. Price wasn't as cheap as others but sales service was good. Support was ok, and replacement was alittle annoying, trying to sort things but none the less all faulty items were replaced. 1 particular Videocard was replaced 3 times, eventually turned out to be a bad batch of Coolers. Thanks Galaxy.
Affordable Computers Chch used for Walk in/local pickup.
I only use these guys for walkin when I need something in a hurry, generally ok, price can be alittle more expensive. English language is a barrier depending on who you strike in the shop/garage
Always a good quick experience though. Would never purchase over the net though.
Dragon PC http://www.dragonpc.co.nz
One of the worse experiences I have had in a while, Tried to purchase particular items from their website and eventually via the phone for pickup, Questioned the information they had on the item listing, as it was incorrect information, eventually rung them and explained over the phone, only to be told by a rather rude and attitude throwing assistant that I didn't know what I was talking about, so emailed them with copies of the URL's for the manufacturer's website and detailed information. Never got a reply but noticed 2 days later the items info had been changed to the correct information. Went back afew weeks later to purchase a hard to get item which their website showed was in stock, only to find out it wasn't instock. Haven't dealt of them in the last 6 months, but have heard that they seem to be ok depending on who you deal with.
Modster-PC http://www.modster-pc.co.nz
Was one of the first customers for these guys, found them really good for service. Abit more expensive than most and have noticed a small drop in service since they have opened a retail shop in downtown New Plymouth probably associated to increased sales and not enough staff hehe. I don't generally deal with them that much now unless I'm after items I can't get elsewhere. Steve was always polite and easy to deal with and his knowledge is very good on what he sells.
DSE http://www.dse.co.nz
AVOID IF POSSIBLE! these guys have gone to shit in a handbag, Service is a waste of time and knowledge apart from what is written on the box is pointless. If its something that is prepackaged and your not after support or information, then by all means, but if you want to know more about it, Don't bother, go home and read up on the interwebs. Staff are completely useless and you can quote me on that. These guys have gone down hill in the last 2 years massively! Only thing I deal off them now is when they have a good special on something, eg Ext HDD's
In total I have spent close to $20,000 from these companies over the past 5 years for personal items as well as in a B2B capacity. These are my personal dealings with these companies.
Paradigm PC http://www.pp.co.nz
Excellent service, quick shipping, All their stock comes from an auckland based suppliers from what I can tell and is very rapid. Usually have the item in my hands within 48 hours. Support is excellent, both Email and Phone, have had no isses with returns either. I use customized terms with them which were negotiated prior to sales. Always accommodating and will go that little bit further. Prices sometimes are alittle more expensive, but then you sometimes need to pay for the better service in some cases. Have made more than 20+ purchases from them in the last 12 months.
Computer Lounge http://www.computerlounge.co.nz
Excellent service, Quick shipping and never had any issues with at all. Items usually arrive in Chch within 48 hours. Can't fault there service. Phone support and service is above par. Have made 10+ purchases in last 2 yrs.
PlayTech http://www.playtech.co.nz
Have used these guys for over 2 years, multiple purchases, Always fast, and generally cheaper than many others. But have noticed service is dropping. Last couple of purchases have gone ok, but pre-purchase and Aftersales email and Phone support is getting problematic. Last couple of times I have struck staff where English isn't their first language, which has made discussions difficult. Still recommend them though.
Ascent http://www.ascent.co.nz
Used these guys for many years, multiple purchases and multple PC constructs. Price wasn't as cheap as others but sales service was good. Support was ok, and replacement was alittle annoying, trying to sort things but none the less all faulty items were replaced. 1 particular Videocard was replaced 3 times, eventually turned out to be a bad batch of Coolers. Thanks Galaxy.
Affordable Computers Chch used for Walk in/local pickup.
I only use these guys for walkin when I need something in a hurry, generally ok, price can be alittle more expensive. English language is a barrier depending on who you strike in the shop/garage
Always a good quick experience though. Would never purchase over the net though.Dragon PC http://www.dragonpc.co.nz
One of the worse experiences I have had in a while, Tried to purchase particular items from their website and eventually via the phone for pickup, Questioned the information they had on the item listing, as it was incorrect information, eventually rung them and explained over the phone, only to be told by a rather rude and attitude throwing assistant that I didn't know what I was talking about, so emailed them with copies of the URL's for the manufacturer's website and detailed information. Never got a reply but noticed 2 days later the items info had been changed to the correct information. Went back afew weeks later to purchase a hard to get item which their website showed was in stock, only to find out it wasn't instock. Haven't dealt of them in the last 6 months, but have heard that they seem to be ok depending on who you deal with.
Modster-PC http://www.modster-pc.co.nz
Was one of the first customers for these guys, found them really good for service. Abit more expensive than most and have noticed a small drop in service since they have opened a retail shop in downtown New Plymouth probably associated to increased sales and not enough staff hehe. I don't generally deal with them that much now unless I'm after items I can't get elsewhere. Steve was always polite and easy to deal with and his knowledge is very good on what he sells.
DSE http://www.dse.co.nz
AVOID IF POSSIBLE! these guys have gone to shit in a handbag, Service is a waste of time and knowledge apart from what is written on the box is pointless. If its something that is prepackaged and your not after support or information, then by all means, but if you want to know more about it, Don't bother, go home and read up on the interwebs. Staff are completely useless and you can quote me on that. These guys have gone down hill in the last 2 years massively! Only thing I deal off them now is when they have a good special on something, eg Ext HDD's
In total I have spent close to $20,000 from these companies over the past 5 years for personal items as well as in a B2B capacity. These are my personal dealings with these companies.
