Christchurch Treehouse of Awesome-Where everyone knows your name

[desertergreg]

getting off into some traumatic shit.

[mattnz]

Spoiler :

[Spork]

On Monday a customer came through and asked to look at a netbook, but where I work, we do not display anything, so we advised the customer to go to Officeworks or Harvey Norman and have a look at the netbook there, he complained about bad service and left.

He came back about three hours later, and still had not seen the netbook, but he wanted to check out the keyboard to see if it was too small. Usually we are allowed to open notebooks and netbooks to show to the customer upon request, but for some reason the staff member said that we can't do that. The customer ended up being the netbook, then took it outside to have a look at it, then ten minutes later he brought it back in and wanted a refund, so the manager went over to him and was saying that because it is a simple change of mind, we have to charge a restocking fee. (Which I thought was pretty weird because the customer did not even turn it on, and hardly even had it out of the packaging).

At the mention of this, the customer went absolutely berserk about how he works or used to work in the Consumer Affairs department and that he wanted us to call the police because what we are doing is completely illegal and he is going to take us to court because of the way we treated him and apparently everything we were doing is against the law, then he raised his voice even more, and said he was going to 'jump over the counter and talk to you' (meaning the manager). He said that about five times, as if like a threat, this continued for about half an hour until the manager gave up and decided to refund the customer. Then the customer was saying how he is still making a claim with Consumer Affairs and he kept on saying that he didn't threaten us and he kept on shouting at the top of his voice about how he was not arguing with us.. Which I found rather funny.

Funny thing is, if the customer wasn't such a cock bag, he could have just asked nicely to look at the netbook, we would have shown him, and he could have avoided all of the trouble.

Then as he was walking out the door he didn't see a step (which was clearly marked as a step) and fell over, at which two customers laughed at him.

[ChineseKiwi]

Anyone want to do me a favour and collect my monitor for me?
Offer valid until Sat. Some unused unopened Moa beer and a carride with the awesome me is the prize.

[Ngati_Grim]

Anyone want to do me a favour and collect my monitor for me?

I'm not letting that in my car!

Spoiler :

Christchurch Treehouse of Awesome-Where everyone knows your name

[Growler]

You had me at

unopened Moa beer

and lost me at

carride with the awesome me is the prize.

[Retardobot]

On Monday a customer came through and asked to look at a netbook, but where I work, we do not display anything, so we advised the customer to go to Officeworks or Harvey Norman and have a look at the netbook there, he complained about bad service and left.

Funny thing is, if the customer wasn't such a cock bag, he could have just asked nicely to look at the netbook, we would have shown him, and he could have avoided all of the trouble.

?

As douchey as the customer was, that is some appalling service on behalf of your work. Never turn away a customer to another shop, educate them as much as you can.

[420fairy]

On Monday a customer came through and asked to look at a netbook, but where I work, we do not display anything, so we advised the customer to go to Officeworks or Harvey Norman and have a look at the netbook there, he complained about bad service and left.

Usually we are allowed to open notebooks and netbooks to show to the customer upon request, but for some reason the staff member said that we can't do that.

Im with Rii on this.

You say you are allowed to open notebooks etc to show the customer yet when he asked your store said No.

Why would you rather send him to a competitor than accomodate his request? Poor form imo. Never send a potential sale to the competitor.


I can see why he went berserk. Regardless of whether he was a douche, you guys werent exactly any better aye.

[toofast]

Niche computer stores, don't usually spend time with people who don't know what they want. If they wanted his business, they would of set up displays, invited people in. Chances are their customer base is the people who only care about money, and fast shipping etc.

[Tandoori]

I just smashed the living fuck out of an old 50" rear projection TV with an axe.

Was sweeeet!

[nick247]

Always found that when dealing with customers never lie and always admit when you do not know something...dont try and bluff your way out of it..just leads to trouble.

People tend to forgive and forget about a lack of knowledge but they always remember you lieing or claiming something that turned out to be wrong...then you really get it

For example if you are a busy and dont have time to open and show a netbook to a customer, often simply explaining that you dont have time and that they can come back in Xminutes and you can help is better than using the store policy line.

And giving alternatives should be the first thing out of peoples mouths following a NO, or a "we cant do that"
The amount of times i have been told NO from someone in customer services and then they have given me no options or alternatives is amazing. It is like they want me to do all the work and come to them with my solutions so they can either say yes or no

[Emrico1]

Nar, tool got treated accordingly

[Spork]

Due to the multi quote system being gay, this post is in reverse.

Nar, tool got treated accordingly

This is pretty much it, if the customer didn't treat us like shit, then he would have been given better service, such as today some hot chick came through who knew nothing, but she let us know that, and she asked us in a very nice manner about lots of things and we helped her. If the guy on monday had done the same, then he would have been treated the same.

On Monday a customer came through and asked to look at a netbook, but where I work, we do not display anything, so we advised the customer to go to Officeworks or Harvey Norman and have a look at the netbook there, he complained about bad service and left.

Funny thing is, if the customer wasn't such a cock bag, he could have just asked nicely to look at the netbook, we would have shown him, and he could have avoided all of the trouble.

?

As douchey as the customer was, that is some appalling service on behalf of your work. Never turn away a customer to another shop, educate them as much as you can.

Yea mate, I'm not quite at the level that I can say much to the other manager about treating a customer badly, however I did question him, and he just said that he knew the customer had a bad day before even entering our store, so he waited for the customer to calm down, and then eventually after giving up hope, he gave the refund.

On Monday a customer came through and asked to look at a netbook, but where I work, we do not display anything, so we advised the customer to go to Officeworks or Harvey Norman and have a look at the netbook there, he complained about bad service and left.

Usually we are allowed to open notebooks and netbooks to show to the customer upon request, but for some reason the staff member said that we can't do that.

Im with Rii on this.

You say you are allowed to open notebooks etc to show the customer yet when he asked your store said No.

Why would you rather send him to a competitor than accomodate his request? Poor form imo. Never send a potential sale to the competitor.


I can see why he went berserk. Regardless of whether he was a douche, you guys werent exactly any better aye.

I know it is very bad customer service, however another customer came through straight after this guy, and this time I served them, I told the customer the Netbook had been opened, he was fine with it, and I sold it straight away.

If one customer does not want it, there will always be another. However, the way I treat customers is 99% of the time completely different, I try my best to treat every customer as best I can, except when we are busy, then it's as quick as I can.

Niche computer stores, don't usually spend time with people who don't know what they want. If they wanted his business, they would of set up displays, invited people in. Chances are their customer base is the people who only care about money, and fast shipping etc.

This is very much how my business works, 80% of our customers come through at least once a week, so are regulars, and it is through them which we make most of our money, and most customers know to come to my business only if they know exactly what they want, and also know that we may not have it in stock, so they should know about alternatives, or at least know what they are buying so if I suggest the P55A-UD3R instead of the UD3 they know what the difference is, instead of getting pissed off simply because we are so popular, we sell out of stock almost always within 48 hours of receiving it.

Then there are the other customers, who come in not knowing a thing about anything to do with the business or the products we sell.

It sometimes seems like extremely bad service, however our prices are EXTREMELY cheap, and there is maybe one in a couple of hundred or more customers who gets really angry, so those are pretty good odds.

Also, it's not just the products which are cheap, the whole system is, all the methods, all the training (or complete lack there of), absolutely everything is done as cheap as possible.

--

If you buy something from DSE, or Harvey Norman, and take it back the next day, they either send it back to the manufacturer, or have a service centre of their own dedicated to cleaning shit up or fixing shit up.

Where I work does not have either of those options, simply because they would have to pay more. Then because they do not have to pay anyone else for such services, the prices on what we sell remains cheap.

It really does work. Most of the time.

[Spork]

Although one extremely weird thing is, today I received a call from some higher ups saying that we are no longer allowed to tell customers about our warranty service. All we are allowed to say is that there is a standard warranty procedure.

[Retardobot]

Although one extremely weird thing is, today I received a call from some higher ups saying that we are no longer allowed to tell customers about our warranty service. All we are allowed to say is that there is a standard warranty procedure.

What if your customer asks "what is the standard warranty procedure"? Do you shut your mouth and walk away?

Your work is beginning to sound more and more retarded. Strangle the customer.

[mattnz]

And if they ask about that? You just say, "Oh... Yeah.... It's standard..."

[420fairy]

I know it is very bad customer service, however another customer came through straight after this guy, and this time I served them, I told the customer the Netbook had been opened, he was fine with it, and I sold it straight away.

If one customer does not want it, there will always be another. However, the way I treat customers is 99% of the time completely different, I try my best to treat every customer as best I can, except when we are busy, then it's as quick as I can.

Hold on, you accomodated another customers request, yet for the original, the only way the buyer could see what he was after was to first purchase the item, then realised it wasnt the one he wanted (he could have found this earlier had one of you guys just showed it rather than him having to buy it to see) then when returned he was charged a restocking fee, the item was then immediately sold to another person.

This is very much how my business works, 80% of our customers come through at least once a week, so are regulars, and it is through them which we make most of our money, and most customers know to come to my business only if they know exactly what they want

Perhaps one of your regulars told this person to come through to your business, perhaps a regular talked you guys up so he decided to check it out only to be welcomed with poor customer service and a frustrating experience.

Just because the majority of your customers should know what you stock etc, this information may not be relayed to a friend whos gone Oh i need to get this, oh well you should go see my guy at Sporks PC Palace, theyll see you right.

Word of mouth goes a long way.

Whether or not a customers a cunt, if you treat them all the same, you have a higher chance of RETURN/REPEAT BUSINESS. Alot of people also would probably return to the store and apologise for their rudeness once they had gotten over it.

[Retardobot]

I think Spork does what he can.

Unfortunately his superiors sound like idiots and doing the best they can to minimise sales and profits by forcing Spork to act as they see fit.

And further to the upsetting nature of this situation, any advice Spork could offer would more than likely fall on deaf ears because business's such as his work place don't really value people in his position, they are easily replaced.

[420fairy]

you could have just said its because theyre australians.

would have been much shorter

[Retardobot]

you could have just said its because theyre australians.

would have been much shorter

Haha, that'd save a lot of arguments.

[ChineseKiwi]

OMG OMG OMG OMG OMG....

Two screening processes down, two to go. ARGH!
nervewrecking as crap the first two processes thinking I won't pass them.
Weds the 3rd Nov = d-day test for me. 4 hour test. mmmmmmmm....

[Retardobot]

[toofast]

you should of used tiny url. Otherwise good try, keep up the effort.

[Codex]

Xonar DX Windows 7 driver Version: 7.12.8.1792
1. Fix: When Play CS-S and Halp-Life under 64bit OS, There is no sound in Center channel and Side channel
2. Fix: When open GX function, Audio setting in new version Skype will cause crash issue.
3. Add GX & ASIO module version info in info page.
4. Add: Right Click Traicon, ASIO Control panel is selectable.

Good old ASUS

[Menial]

OMG OMG OMG OMG OMG....

Two screening processes down, two to go. ARGH!
nervewrecking as crap the first two processes thinking I won't pass them.
Weds the 3rd Nov = d-day test for me. 4 hour test. mmmmmmmm....

Isn't it one of the most stressful jobs imaginable? Starts early too.

I've got a job interview for something I'm keen as fuck for on Tuesday and an exam on Thursday :/