Christchurch Treehouse of Awesome-Where everyone knows your name

[toofast]

I am glad i was able to sort out a job before exams started. Hate having all the interviews and such happening, while you try study for exams.

[Growler]

so yeah..... where is everyone......

[Obble]

so yeah..... where is everyone......

IN DA RIVER.

[Speakman]

so yeah..... where is everyone......

busy week. glad its nearly over

[Spork]

so yeah..... where is everyone......

I have wondered this myself, the forums, they are very quiet.

And if they ask about that? You just say, "Oh... Yeah.... It's standard..."

This is the exact question I asked my manager today. Apparently a customer went around to all of our victorian stores and was taking photographs of the DOA information sheets which are displayed on our doors and taking it to the consumer affairs place. Which is fair enough, if any customer is unsatisfied with MSY, I encourage them as much as I can to go there.

Although one extremely weird thing is, today I received a call from some higher ups saying that we are no longer allowed to tell customers about our warranty service. All we are allowed to say is that there is a standard warranty procedure.

What if your customer asks "what is the standard warranty procedure"? Do you shut your mouth and walk away?

Your work is beginning to sound more and more retarded. Strangle the customer.

As I said, it's not my decision at all, the system is pretty strange, and I have actually helped a lot to change a few important standards because of a mistake I made when I first started at this job.

I think Spork does what he can.

Unfortunately his superiors sound like idiots and doing the best they can to minimise sales and profits by forcing Spork to act as they see fit.

And further to the upsetting nature of this situation, any advice Spork could offer would more than likely fall on deaf ears because business's such as his work place don't really value people in his position, they are easily replaced.

This is exactly it, I was constantly talking to the last branch manager about ways that the business could be improved, and he agreed with me, however even if he were to suggest something to the state manager, the response would be along the lines of 'do not suggest things to me, the system is fine as is'.

I know it is very bad customer service, however another customer came through straight after this guy, and this time I served them, I told the customer the Netbook had been opened, he was fine with it, and I sold it straight away.

If one customer does not want it, there will always be another. However, the way I treat customers is 99% of the time completely different, I try my best to treat every customer as best I can, except when we are busy, then it's as quick as I can.

Hold on, you accomodated another customers request, yet for the original, the only way the buyer could see what he was after was to first purchase the item, then realised it wasnt the one he wanted (he could have found this earlier had one of you guys just showed it rather than him having to buy it to see) then when returned he was charged a restocking fee, the item was then immediately sold to another person.

This is very much how my business works, 80% of our customers come through at least once a week, so are regulars, and it is through them which we make most of our money, and most customers know to come to my business only if they know exactly what they want

Perhaps one of your regulars told this person to come through to your business, perhaps a regular talked you guys up so he decided to check it out only to be welcomed with poor customer service and a frustrating experience.

Just because the majority of your customers should know what you stock etc, this information may not be relayed to a friend whos gone Oh i need to get this, oh well you should go see my guy at Sporks PC Palace, theyll see you right.

Word of mouth goes a long way.

Whether or not a customers a cunt, if you treat them all the same, you have a higher chance of RETURN/REPEAT BUSINESS. Alot of people also would probably return to the store and apologise for their rudeness once they had gotten over it.

Out of about fifty customers whom were rude enough for me to remember them, only one of them came back another day and apologised for being rude.
Also, if a customer is enough of a cunt. Fuck them, their friends are probably cunts too. Also, while I am a representative of the company, for one, I don't get paid enough to do too much about this sort of stuff, and also, this particular customer is the most extreme case I have ever seen.. Ever, in any store whether I was a customer or employee there, and it was my superior dealing with the customer, so while I did interrupt and apologise for the inconvenience to the customer, he told me to go fuck myself, so I gave him the 'you're a fucking dickhead' look and walked away.

Apart from that customer, I do not remember any other who has been a one off buyer where I or any of my co-workers have annoyed enough for the customer to get angry enough and never come back. Or the only time they do is when they come into the store with a whole list of parts without checking our online price list or stock availability, and it ends up that we don't have some of the parts in stock, some customers go crazy over that, when we tell every customer who is someone who comes back more than once, that it is almost a necessity to either check online, or send us an email, or even give us a call and see if we have the parts available before coming in, so there are no nasty surprises when they do come to get stuff.

you could have just said its because theyre australians.

would have been much shorter

Umm, actually before you lay such a quick and poorly made judgement, you should think that perhaps not every business is Australian, simply because it is located in Australia. The business up until this year did not employ 1 white person. Then the 'Aussies' which are employed have completely changed the whole business from being one of the most hated due to such extremely bad customer service, to at least a few times a day people commenting on how the service that at least I give to customers is excellent.

I know you are only joking, but I believe behind every bit of sarcasm there is at least a bit of truth.

[ChineseKiwi]

OMG OMG OMG OMG OMG....

Two screening processes down, two to go. ARGH!
nervewrecking as crap the first two processes thinking I won't pass them.
Weds the 3rd Nov = d-day test for me. 4 hour test. mmmmmmmm....

Isn't it one of the most stressful jobs imaginable? Starts early too.

I've got a job interview for something I'm keen as fuck for on Tuesday and an exam on Thursday :/

Exam on Monday then that on Wed.

Anyway, yeah, can be stressful but you're rostered so really different start times.

[Retardobot]

Mi Goreng.

Because fuck you Maggi.

You once had my heart but you taste like shit daggs now.

[Menial]

Anyway, yeah, can be stressful but you're rostered so really different start times.

Oops, soz I meant the stress starts early ...

[ChineseKiwi]

Mi Goreng.

Because fuck you Maggi.

You once had my heart but you taste like shit daggs now.

Mi Goreng. The whitey Asian food of choice.

[Spork]

^ I've always said this. Although I know a lot of Asians who love it too. But most of 'them' actually go to asian supermarkets and buy other such brands in characters I can't even read.

[ChineseKiwi]

Can't go to sleep
Got driving lesson at 10:15am. I'm fcuked.
Enjoying calibrated IPS panel monitor though.

[bitchimom]

so yeah..... where is everyone......

IN DA RIVER.

duh... only the hookers go in the river... u trying to tell us something?

[420fairy]

Umm, actually before you lay such a quick and poorly made judgement, you should think that perhaps not every business is Australian, simply because it is located in Australia. I know you are only joking, but I believe behind every bit of sarcasm there is at least a bit of truth.

you know im australian right? the comment was made in jest in an effort to halt the "omg i cant believe your poor customer service" rants.

Despite whether the business is australian or not, the workers are - whether theyre white australians, native australians or imported australians - theyre still australians.

[Spigalau]

Grrr why are Wii's so expensive !

Seems that you need to spend the best part of a grand to get base unit, 2 controllers, balance board & a couple of games.

[420fairy]

come grab the one from work - its been sitting in the staff lounge for 12 months completely untouched. indians dont like playing Wii unless its cricket.

Mi Goreng.

Because fuck you Maggi.

You once had my heart but you taste like shit daggs now.

they do taste sooo shit now aye, theyve changed it dramatically. Maggi is not welcome in our pantry. Daughter is mad about Mi Goreng chicken noodles. Honestly she can peel back close to a 5 pack every two days.

@ck: good luck youll be fine - just dont bust out any wiki links or references and youll be just right

[Retardobot]

Grrr why are Wii's so expensive !

Seems that you need to spend the best part of a grand to get base unit, 2 controllers, balance board & a couple of games.

Because Nintendo are the only group in the biz that turn a profit from console sales.

They have shit hardware but charge disgusting amounts of money for it.

Nintendo are the Apple of the gaming world.

[Growler]

I dunno if I would call apple or nintendos hardware shit.

[Spigalau]

The appeal of the Wii is that it's very kid friendly.

The appeal of the PS3 is that one day it might have GT5

The appeal of the X360 is none.

[Growler]

The appeal of the Wii is that it's very kid friendly.

This, if I was going to get a console for the family, i think a wii would be hard to look past, though I am yet to see MS & Sonys wand shit in action.

[Obble]

so yeah..... where is everyone......

IN DA RIVER.

duh... only the hookers go in the river... u trying to tell us something?

You're all hookers, sorry but its true.

The appeal of the Wii is that it's very kid friendly.

The appeal of the PS3 is that one day it might have GT5

The appeal of the X360 is none.

The only appeal of the xbawx360 is when i see it, i do a 360 and walk away.

[desertergreg]

*STRETCH* AHHHHHH I JUST GOT OUT OF THE RIVER.

WHERES THE PARTY AT?

[Retardobot]

I dunno if I would call apple or nintendos hardware shit.

You're right, Apple's hardware isn't shit.

But to me, Apple and Nintendo operate the same way. They sell and market a short lived experience. A Novelty. (for me, this is how I feel when I use products from both companies).

Nintendo's hardware is basic and more than likely cheap as chips. I just feel resentment towards Nintendo and liken them to Apple because I harbour the same resentment.

Personal opinion only.

[toofast]

The appeal of the Wii is that it's very kid friendly.

The appeal of the PS3 is that one day it might have GT5

The appeal of the X360 is none.

Lol kid friendly. I think you are forgetting everyone played ps as kids. And the appeal of 360 is its so cheap, and you can update the firmware on the drive to play backups.

[camy205]

I just realised today that all most every technological gadget I own is about 5 years old!


Quick question, has anyone had a problem with there sky box? We have been getting the rainfade error constantly for the last month. Anyone experienced this before?

[Spigalau]

The appeal of the Wii is that it's very kid friendly.

The appeal of the PS3 is that one day it might have GT5

The appeal of the X360 is none.

Lol kid friendly. I think you are forgetting everyone played ps as kids. And the appeal of 360 is its so cheap, and you can update the firmware on the drive to play backups.

Kid friendly being 4 - 7 year olds, not 8+