SNAP Internet

[Gutty]

Just wondering if anyone has used snap before, snap.co.nz.

any issues with these guys? seems like pretty good deals

Im going to sign up to the Lightwave Home Ultimate plan

gigatown bebbeh!

[Growler]

snap for last 6 years. They are awesome

[Meesham]

I was with them for a number of years, they're awesome. I've only switched to Orcon in the past 6 months because I get a faster sync rate on their LLU gear at the local exchange (no fibre until 2018-2019).

[Lias]

Good ISP, solid rep, and one of the GS regulars works there.

But, there is very wide speculation that tomorrow it's going to be announced they've been purchased by 2 degrees, which if accurate may or may not change how awesome they are.

[Growler]

no wai.................

mind you much rather 2 degrees than telespark or vodashit

[Meesham]

I guess we'll find out in about an hour. I think Callplus buying 2degrees would make things interesting, but the current rumour is that 2degrees bought Snap for $26 million - http://techday.com/story/2degrees-no-not-sold-buying/

[Xsannz]

I guess we'll find out in about an hour. I think Callplus buying 2degrees would make things interesting, but the current rumour is that 2degrees bought Snap for $26 million - http://techday.com/story/2degrees-no-not-sold-buying/

yay for SNAP going down the SHitter not,

well at least you know that the Huawei based 2 degrees company will be watching your traffic from china with interest...

I was a happy Snap customer..  phoned SPARK this mornign (and i hate spark)  not sticking around to watch my favourite isp become a seething cesspool of shitness and support issues, not to mention for same price Spark currently have unlimited VDSL cheaper than SNAP..

Sorry Snap

[Meesham]

Confirmed, Snap has been purchased by 2degrees:

2degrees has purchased ISP Snap and will launch fixed-mobile services later this year.

Snap CEO Mark Petri will join the 2degrees leadership team and lead the fixed services division.

2degrees workforce will expand to 900 people with 120 joining from Snap.

[Meesham]

yay for SNAP going down the SHitter not,

well at least you know that the Huawei based 2 degrees company will be watching your traffic from china with interest...

I was a happy Snap customer..  phoned SPARK this mornign (and i hate spark)  not sticking around to watch my favourite isp become a seething cesspool of shitness and support issues, not to mention for same price Spark currently have unlimited VDSL cheaper than SNAP..

Sorry Snap

Yer I agree with you, I take back my recommendation for Snap now. The only experience I've had with 2degrees is when my wife was with them, their support staff were completely useless. It takes quite a bit to make her angry (with me usually being the cause) but she was shaking after getting off the call with them.

[Retardobot]

I seriously hope 2Degrees keeps SNAP's current structure intact.

SNAP's trading commodity is their incredible service, and with every ISP being shit purely because of their phone support and customer service they need to keep this, it's what lets them charge more than the bigger telcos.

But as time goes on, I feel 2Degrees are going to destroy it. They've purchased them for the sole purpose to compete with the other full service providers, and in order to compete with them, you need to make things as cheap and as profitable as possible.

Getting great service with an ISP that is cheap doesn't happen.

[Xsannz]

Article already states the merger of the call centers and offices..

Shit house begins.. also snap have known this was coming as they havent been agile enough with their pricing changes in the last 6 months to be competitive.

IE $90 dollar telecom VDSL for unlimited where snaps offering at the same price speed is 80gb

[Dr. Acula]

Got upgraded to Spark's Unlimited VDSL the other week(previously on Unlimited ADSL2+), and couldn't be happier. No throttling and a solid upload speed 

SNAP Internet

[Growler]

A lot of jumping the gun here..... funny stuff!

it's a merger of 2 protocols to form a bigger company, it's not like spark has taken over a smaller ISP to get their client base.

I have been on voda (cable) telecom (DSL & VDSL) snap (DSL & Fibre) and snap wins by a country fucking mile. Yes there are going to be changes, but do you seriously think the #1 ranked ISP for customer support is overnight going to turn into a clusterfuck?!

I have ALWAYS given companies a chance to find out for myself, you guys are slagging them off before the ink is even dry!!  Hipsters the lot of you, DIRTY HIPSTERS!!!

[Dr. Acula]

Hipsters the lot of you, DIRTY HIPSTERS!!!

[Gutty]

and here is the purchase article

http://telcoreview.co.nz/story/done-deal-2degrees-confirms-snap-acquisition/

[Gutty]

some of my current speedtests
Dunedin > Dunedin (snap)


I selected Dunedin as its the closest to me...
If I go with snap, and they have a server in Dunedin, could this be a gold mine for the ultimate 1gb speed?

Dunedin > Auckland (spark)

[Xenolightning]

Two Degrees of Snaparation

[Xsannz]

telecom unlimted vdsl i am pulling 32down and 12up with 6ms to local spark hub and 18-20ms to auckland from Rangiora near christchurch (technically the whop whops infrastructure wise)

[Xenolightning]

You guys are nubs.

Spark Fibre. 96/48, 2ms local, 6ms Auckland.

[The Demon Lord]

but do you seriously think the #1 ranked ISP for customer support is overnight going to turn into a clusterfuck?!

Yes

[Lias]

telecom unlimted vdsl i am pulling 32down and 12up with 6ms to local spark hub and 18-20ms to auckland from Rangiora near christchurch (technically the whop whops infrastructure wise)

Why are you not on fibre yet bitch? Enabled rolled it past your house just after I moved out!

[Speakman]

Article already states the merger of the call centers and offices..

Was going to ignore your misinformed/speculative posts in this thread until I saw this.

Nowhere at all has there been any mention of the contact centres merging. ~30 2D staff will be moving in to the CHCH Snap office, and I'm pretty sure they aren't call centre related. Snap aren't taking any 2D staff in to the Snap broadband helpdesk, and neither is the opposite happening.


Obv can't say too much, but its BAU. No changes have been made, no changes are going to be made in ages as that shit takes time.

You never know, 2D could end up taking a lot of customer service related learnings from us and upping their game massively.

Shit house begins.. also snap have known this was coming as they havent been agile enough with their pricing changes in the last 6 months to be competitive.

Yeah, whatever. Its not all about being cheapest, its about best product, best value for money, and most of all best service, and our satisfaction ratings on those three points are market leading

Enjoy Spark

[Gutty]

speakman, I signed up to snap

[Speakman]

speakman, I signed up to snap

[Xsannz]

telecom unlimted vdsl i am pulling 32down and 12up with 6ms to local spark hub and 18-20ms to auckland from Rangiora near christchurch (technically the whop whops infrastructure wise)

Why are you not on fibre yet bitch? Enabled rolled it past your house just after I moved out!

$$ unless your paying for it.

and thanks speakman I am enjoying Spark, same speed, same service, cheaper price, and i notice my ping does not skyrocket in peak times like it did with snap.

so service and cost wise your argument is null in my case